• Do you have Cash on delivery option ?
    •  Yes COD option is now available .
  • Do you have other options of payment other than credit card / debit card
    • Yes, you can pay using PAYTM or NEFT . Select Manual Payment method while creating the order .  You can transfer payment using PAYTM at 9686966553 . For NEFT you can call us and we will give you details.
    • Please send us a mail at orders@genzeeonline.in with all the details once the payment is done .
    • How long can I take to make  payment by Manual method
      • You can take till 24 hours after placing the order . We will reserve your order for that time period. We will cancel the order after that .
    • Do you charge for shipping  ?
      • We provide free shipping for all orders above Rs 1000 value. Below that value , we will charge Rs 40 per order
    • Can I place the order online , come to store , make payment and pick it up
      • Yes you can. Choose Pick up in Store in shipping method .
      • Choose manual payment in payment method if you want to pay in store.
    • Can I return the product if I do not like it ?
      • Yes , we have a 10 day return policy . You can return the product within 10 days after receiving the product , provided the product is, unused, in good condition and tag has not been removed.
    • Will I get full refund if I initiate return within 10 days of receiving the product ?
      • Yes , we will provide full refund once the return is initiated within the stated time period .
    • How do I return the product?
      • You can arrange to return by yourself and email the tracking number to us . 
      • You can also request a return pickup by clicking on return orders on the web portal.
    • Can I initiate a return from the Mobile App ?
      • No, you will need to log into a genzee web portal , either on phone, tab , or desktop to do that
    • Where can I check size of the product
      • Size of each product is available with description of each product.
    • I have some more questions ?
      • Send an email to customercare@genzeeonline.in or call us at 9686966553. We will readily help you.



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