Return Policy

We permit returns requested by the Customer if such request is made within 10 calendar days of receiving the package (“Return Period”).
You can request GENZEE to arrange for return pickup by choosing return order link from website.

You can also communicate your request for return via e-mail to customercare@genzeeonline.in . Along with your request, You shall provide: (a) a short description of the issue that You have identified with the Product; and (b) attach a snapshot of the Product delivered to You (only if the Product delivered is a wrong Product or damaged Product). In the event You fail to make a request within the Return Period, the Product shall be considered sold and no further requests will be entertained. You will also provide a contact number to reach, if needed.

Once the request is sent from your end, please await an e-mail confirmation from Our end initiating the return .

If you have not requested GENZEE to arrange for return pickup, Upon receipt of Our e-mail, You may courier the package to Us at: # #1665 Dashrath, 27th Main Road Sector 2, HSR Layout, Bangalore- 560102. You will also inform Us via e-mail that the Product has been couriered from Your end along with Your order number, courier tracking details and a copy of the invoice. Once we receive the Product(s), We will take 3 business days to do a quality check of the Product and contact You via e-mail or telephone regarding the exchange or return.

All requests for return shall be processed by Genzee within 3 business days after satisfactory completion of the quality check of the Product . Genzee shall raise a request with its respective payment gateway service provider within 3 business days and the refund amount will be refunded to the appropriate credit card/debit card account of the Customer after deduction of service charges. It can take 10 to 15 business days for the money to reflect back in your account.

The tags on the Product are intact;
The Product should be unwashed, unused and in an undamaged condition (not applicable if the Product delivered was damaged already); and
The Product should be returned along with the original packaging.