Shipping Policy

Shipping Policy

Thank you for shopping with GENZEE. We are committed to providing you with a seamless and enjoyable shopping experience. This shipping policy outlines our shipping and delivery practices to ensure transparency and clarity.

Shipping Methods and Timeframes

We offer shipping through a third party partner Ship Rocket for your convenience across India. International shipping will be added soon.

Delivery Timeframes across India are approx 3 to 10 business days.

Please note that delivery timeframes are approximate and may vary due to factors beyond our control, such as weather conditions, customs processing, and carrier delays.

Order Processing

All orders are processed within 2 business days. .

Shipping Costs

All orders above Rs 1000 are free. We charge Rs 40 inclusive of GST for orders below Rs 1000 in India.

Shipping costs for international shipping will be provided soon once we open up international channel.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing tracking information generated by our partner. You can track your order's status by using that tracking number.

International Shipping

Once it is enabled, details will be provided.

Address Accuracy

• It is essential to provide accurate shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses due to customer error.
• Please review your shipping details carefully before completing your order.

Order Modifications and Cancellations

• Once an order is scheduled for shipping, modifications or cancellations may not be possible.

Lost or Damaged Items

In the rare event that your order is lost or damaged during transit, please contact us within 2 days of receiving your order. We will work with you to provide a suitable resolution.

• Returns Due to Non-Delivery
• If an order is returned to us due to non-delivery (e.g., incorrect address), the customer will be responsible for the reshipping costs.
• We will contact you to arrange reshipment and payment.

Contact Information

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at customercare@genzeeonline.in or 9686966553.